HP SERVICE MANAGER: SERVICE CATALOG MODULE IMPLEMENTATION
With HP Service Manager's Service Catalog module your organization has an easy to use IT storefront for all of the goods and services available to the business. And Achievo's experience and expertise in implementing HP's Service Catalog module means you'll quickly automate workflow and streamline the request, approval and fulfillment processes. For IT that means increased efficiency fulfilling requests, improved customer satisfaction, and reduced support costs.
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Our HP Service Manager experts can help you develop your service catalog through a 4-step approach that covers definition, mapping, agreements, and operations, shaping the attributes that are appropriate for your implementation, including:
- Service structure
- Service description
- Operational level agreements (OLAs)
- Service level agreements (SLAs)
- All related costs
No Budget? No Problem!
If you are challenged with getting approval to deploy a full solution without first being able to demonstrate real business value, our Solution Accelerator Program can help you deploy a proof-of-concept that can have you up and running in weeks, not months.
Achievo's service management experts work with you to:
- Simplify the process of defining and maintaining a standard set of user goods and services worldwide
- Establish a fast, easy and friendly ordering process for end-users and support agents
- Reduce the service desk's workload by communicating and status-checking requests via the Web
With the process complete, your HP Service Manager Service Catalog module is successfully tailored and deployed to support your business objectives.
Achievo is an accredited HP software implementation partner with:
- Large enterprise / cross industry experience that can help you increase the value of your IT organization
- Well-established, highly efficient methodologies and a unique global business model that accelerates implementation times and reduces costs by as much as 40%
- A dedicated team of IT experts with the technical skills, application knowledge and client project experience to optimize & automate your IT organization's service delivery processes
- Certified experts that speak the languages of ITIL, ISO and CMMI
Sound good? Contact us at catalog@achievo.com and we can schedule a call to start the process with you.
