HP SERVICE MANAGER MIGRATION SERVICES
Whether your organization uses ServiceCenter or Service Desk to simply track calls or to automate your ITIL processes, your software suite has become an integral part of your service management solution. Now it's time to prepare for the next generation: HP Service Manager, the successor product to both ServiceCenter and Service Desk.
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Achievo employs a four-step process to streamline your migration to Service Manager:
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Based on ITIL v3, HP Service Manager brings an entirely new integrated service lifecycle approach to IT Service Management (ITSM), as opposed to organizing itself around the concepts of IT service delivery and support. Service Manager has solidified HP's position as a leader in ITSM, a status confirmed in Forrester Research's Q2 2008 report on Service Desk management tools. HP enjoys a unique position as the only software vendor that helped author the ITIL v3 best practice update.
Moving from Service Desk or ServiceCenter to Service Manager is more than just a standard upgrade - it is a major migration that shouldn't be undertaken without thorough planning and in-depth knowledge of the processes involved. That's where Achievo comes in. Achievo has a dedicated team of IT experts who have the technical skills, application knowledge and client project experience to assist you with migrating to the new suite, from start to finish.
Leveraging our efficient global business model and proprietary Achievo Development Process (ADP) with personal, professional service delivered from our worldwide regional offices and ISO27001-, ISO9001- and CMMI level 5-certified development centers, Achievo can help you take advantage of Service Manager’s key enhancements, including:
- Fully integrated service catalog with change, request and service level management allowing end-users to optimize the level of service provided
- Tracked service subscriptions for impact, ease of use and mitigating downtime
- Embedded ease of use functionality for both end-users and administrators
- Automated mining and incorporation of new sources of knowledge
- Better integration across the HP BTO portfolio and beyond
- Excellent scalability and localization options
It is important to note that both Service Desk and ServiceCenter are officially approaching end-of-life. HP will stop supporting Service Desk v4.5 by the end of 2012.
Sound good? Contact us at sm@achievo.com and we can schedule a call to start the process with you.
